Refund Policy

Last updated: April 16, 2026

At TradeSimple, operated by SimpleWorks Ltd ("we", "us", or "our"), we want you to be fully satisfied with our service. This Refund Policy explains how refunds, cancellations, and billing adjustments work for our subscription plans.

14-Day Free Trial

TradeSimple offers a 14-day free trial with full access to our features, once per account. A payment method is required to start the trial, but you are not charged when it begins and nothing is taken during the trial period.

When the 14 days end, the subscription starts automatically and your payment method is charged at the plan price shown at checkout. You can cancel at any time before the trial ends and you will not be charged - your access simply runs to the end of the trial. Cancelling is done from Settings, or by emailing us.

Subscription Billing

TradeSimple offers monthly and annual subscription plans (Starter and Pro). Subscriptions automatically renew at the end of each billing cycle at the then-current rate unless you cancel before renewal.

  • Monthly plans renew every month from the subscription start date.
  • Annual plans renew every year from the subscription start date.
  • You will receive a receipt via email after each successful payment.

Digital Product - No Refunds

Because TradeSimple is a digital subscription service with instant access to all features upon payment, all sales are final. We do not offer refunds for:

  • Monthly subscription payments that have already been charged.
  • Annual subscription payments after the first 14 days (see exception below).
  • Partially used subscription periods.
  • Unused time remaining on a subscription after cancellation.

14-Day Exception for Annual Plans

As a goodwill gesture, we offer a 14-day refund window for annual subscriptions only. If you purchase an annual plan and are not satisfied with the service, you may request a full refund within 14 days of the initial payment by contacting our support team at support@tradesimple.co. This exception does not apply to annual renewal payments.

How to Cancel Your Subscription

You can cancel your subscription at any time. Canceling stops future billing but does not refund past payments.

  1. Log in to your TradeSimple account.
  2. Go to Settings → Billing.
  3. Click Manage Subscription to open the Stripe Customer Portal.
  4. Select Cancel subscription.

After cancellation, you will retain access to paid features until the end of your current billing period. At that point, your account reverts to the trial-expired state.

Failed Payments

If a scheduled payment fails, we will attempt to retry the payment according to Stripe's standard retry schedule (typically 3-4 retries over 1-2 weeks). If all retries fail, your subscription will be paused and your account will be reverted to the trial-expired state until a successful payment is made.

Chargebacks and Disputes

If you believe you were charged in error, please contact us directly at support@tradesimple.co before initiating a chargeback with your bank or card issuer. We will respond to all disputes within 2 business days and work to resolve any billing issue fairly. Chargebacks without prior contact may result in immediate account suspension.

Price Changes

We reserve the right to change our subscription prices. Any price change will apply only to future billing cycles, never to already-paid periods. We will notify you at least 30 days in advance of any price increase affecting your subscription.

Contact Us

If you have questions about this Refund Policy, your subscription, or need help canceling, please contact us:

Legal

This Refund Policy forms part of our Terms of Service. By subscribing to TradeSimple, you agree to the terms outlined in this policy.